Returns & Exchanges

At Ugaoo, we want your green companions to thrive. If your plants or gardening supplies arrive damaged or don't meet your expectations, our hassle-free return policy ensures you can request a replacement or refund within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your Ugaoo account and visit the 'My Orders' section to select the items you wish to return or replace.

• 2.
  Upload Proof

  For live plants or fragile ceramic pots, please upload a clear photo or video of the damaged product to help our team verify the issue.

• 3.
  Quality Check

  Our gardening experts will review your request within 24-48 hours to ensure the claim aligns with our transit damage guidelines.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement or process a full refund to your original payment method immediately.